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Analysis of ergonomics problems contact-centers
Authors
Anna Serhiivna Kryvodub
Yevhenii Anatoliiovych Lavrov
+7 more
Yurii Mykolaiovych Shapochka
Анна Сергеевна Криводуб
Анна Сергіївна Криводуб
Евгений Анатольевич Лавров
Євгеній Анатолійович Лавров
Юрий Николаевич Шапочка
Юрій Миколайович Шапочка
Publication date
1 January 2016
Publisher
'Sumy State University'
Abstract
The analysis of the ergonomic problems of the contact center. It allocates main factors of influence on man- operator
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Electronic Sumy State University Institutional Repository
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oai:essuir.sumdu.edu.ua:123456...
Last time updated on 14/12/2017
SocioEconomic Challenges Journal (Sumy State University)
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oai:essuir.sumdu.edu.ua:123456...
Last time updated on 17/06/2020