Since the introduction of Tapestry in 1990, research on recommender systems has traditionally focused on the development of algorithms whose goal is to increase the accuracy of predicting users’ taste based on historical data. In the last decade, this research has diversified, with human factors being one area that has received increased attention. Users’ characteristics, such as trusting propensity and interest in a domain, or systems’ characteristics, such as explainability and transparency, have been shown to have an effect on improving the user experience with a recommender. This dissertation investigates on the role of controllability and user characteristics upon the engagement and experience of users of a hybrid recommender system. A hybrid recommender is a system that integrates the results of different algorithms to produce a single set of recommendations. This research examines whether allowing the user to control the process of fusing or integrating different algorithms (i.e., different sources of relevance) results in increased engagement and a better user experience. The essential contribution of this dissertation is an extensive study of controllability in a hybrid fusion scenario. In particular, the introduction of an interactive Venn diagram visualization, combined with sliders explored in a previous work, can provide an efficient visual paradigm for information filtering with a hybrid recommender that fuses different prospects of relevance with overlapping recommended items. This dissertation also provides a three-fold evaluation of the user experience: objective metrics, subjective user perception, and behavioral measures
