MUNOO, Rajendra

WILKES, Bethany

English

Institutional Knowledge at Singapore Management University

Singapore Management University Institutional Knowledge at Singapore Management University Research Collection Library SMU Libraries 8-2020 Turning the COVID-19 pandemic into opportunities for digital transformation: Sharing the Singapore Management University Libraries experience Bethany WILKES Singapore Management University, bwilkes@smu.edu.sg Rajendra MUNOO Singapore Management University, rajen@smu.edu.sg Follow this and additional works at: https://ink.library.smu.edu.sg/library_research  Part of the Asian Studies Commons, and the Library and Information Science Commons Citation WILKES, Bethany and MUNOO, Rajendra. Turning the COVID-19 pandemic into opportunities for digital transformation: Sharing the Singapore Management University Libraries experience. (2020). International Webinar: Librarians: Creativity and Opportunities in the Pandemic Era, Politeknik Internasional Bali, 2020 August 7. 1-34. Research Collection Library. Available at: https://ink.library.smu.edu.sg/library_research/166 This Presentation is brought to you for free and open access by the SMU Libraries at Institutional Knowledge at Singapore Management University. It has been accepted for inclusion in Research Collection Library by an authorized administrator of Institutional Knowledge at Singapore Management University. For more information, please email cherylds@smu.edu.sg. Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedTurning the COVID-19 Pandemic into Opportunities for Digital Transformation: Sharing the Singapore Management University Libraries Experience7 August 2020Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedBethany WilkesUniversity LibrarianSingapore Management University Librariesbwilkes@smu.edu.sgRajendra MunooHead, Learning and Information ServicesSingapore Management University LibrariesEmail: rajen@smu.edu.sgPresentersOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedPresentation Overview• Introducing SMU and SMU Libraries• Unfolding of Events• Preparing the Library Team• Sharing Experiences – Service Continuity: Chat– Preparing Freshmen: Library Peer Advisors• Opportunities for Digital Transformation• Parting ThoughtsOur Passion, Our Commitment, Your AdvantageSMU Classification: Restricted• Founded in 2000• Focus on Management, Social Sciences, Technology and their intersections• Aim to produce leading edge research that has global impactOur Faculty376 full-time facultyOur Students8,656 full-time undergraduates2,184 full-time & part-time postgraduatesAs of September 2019About SMUOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedSMU Schools and Research areas• Corporate Reporting & Disclosure• Corporate Governance, Auditing & Risk Management• Financial Intermediation & Information  • Financial Performance Analysis• Accounting Information SystemSchool of AccountancySchool of Economics• Economics Theory• Econometrics• Applied Microeconomics• International Economics• MacroeconomicsSchool of Law• Asian and Comparative Legal Systems• Public International Law, Regional and Trade Law• Corporate Finance and Securities Law• Private Law• Innovation, Technology and the Law• Dispute Resolution• Legal Theory, Ethics and Legal Education• Public Interest Law, Community and Social Justice• Public Law• Organisational Behavior & Human Resources• Strategy & Organization• Finance • Quantitative Finance• Operations Management• Marketing • Corporate CommunicationLee Kong Chian School of BusinessSchool ofSocial Sciences• Sociology• Political Science• Psychology• HumanitiesSchool ofInformation Systems• Data Science & Engineering• Cybersecurity• Information Systems & Management• Intelligent Systems & Optimization• Software & Cyberphysical SystemsIntroducing SMU LibrariesLibrary VideoOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedSMU Libraries: Quick Facts• Over 550,000 print and electronic books• Access to over 80,000 print and electronic journals• More than 170 electronic databases• 38 staff: 23 professional librariansExplore more here: https://library.smu.edu.sg/about/about-us-overviewOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedCovid-19 Transition to Digital: Unfolding of EventsOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedThe Big QuestionWhat did you think and how did you feel when you first heard about the disruption of your library service due to the COVID-19 pandemic?Share your thoughts in the ChatOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedLeadership and collaboration• SMU Crisis Executive Group (CEG)• New University Librarian• Libraries’ Emergency Preparedness Team (EPT)• SMU Student Association (SMUSA)Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedPreparing the Library TeamOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedCommitmentSMU Libraries will continue to provide information and research services in the digital environment. Services at the physical libraries will be available to support students’ coursework in addition to faculty research.Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedTeam and Operational Readiness• Team members regularly connected with campus partners e.g. Office of Safety and Security (OSS), Office of Campus Security (OCIS), Office of Human Resources and Administration (OFHRA)• Regular meetings with Library Planning Team (LPT)• Split Team Arrangements: Team A/B• Work from Home Arrangements• Regular communication – Updates on website; eDM and social media• Staff Welfare – Care pack, Virtual team building, Mindfulness talks etc.Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedSnapshotsSnapshots SnapshotsOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedNew and Enhanced Services & DeliveryOur Passion, Our Commitment, Your AdvantageSMU Classification: Restricted“Pickup and Go” • Students (both UG and PG) who are in courses between June and August, and faculty who have approval to be on campus• Research Help by Research Librarians• Questions via email and chat• Research Guides• Online resources via digital library to SMU community 24/7• Borrowing, Checkout, and Recall Policies• Document Delivery and Photo-copyingOur Passion, Our Commitment, Your AdvantageSMU Classification: Restricted“Ask Library” Proactive Chat Service• Student Assistants (SAs) unable to be deployed; loss of income• Provided training to a pool of more experienced SAs to handle directional and simple enquiries using library FAQs, Research Guides• Service extended to 10pm weekdays and 9pm weekends• Increase in the number of chat interactionsOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedDigital Literacy: Upskilling Staff• Emergency Preparedness Teaching & Learning (EPTL) • Changing Mind-sets• Boosting Staff morale and motivation• Using New Tools• Curating Digital Resources such as eTextbooks, OER• Hybrid Teaching and Learning Activities– Converting f-2-f classes to online– Conducting online research consultationsOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedUpskilling: Are you Ready?What skills do you think you need to have to thrive in the digital world?Share your thoughts in the ChatSource: https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedPreparing Students Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedThe Challenge:Who and What Support Networks arebeing created to help First Year Studentsnavigate the different facets of Online Learning? The Key: Campus PartnershipsThe Transformation: Digital Academia Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedLibrary Peer Advisors (LPAs)The LPA InitiativeClockwise from the top left: Constance, Joe, Pei Ying, JoeyFrom left to right:Yiling, Derrick, ShubhangiThe Library Peer Advisors (LPAs) provide Peer-to-Peer Support by Students for Students in areas such as citation help, database training and conducting library tours.Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedLibrary Peer Advisors (LPAs)The LPA InitiativeLearnProject Team Members conduct train-the-trainer SessionsImmerse• LPAs paired • Assigned mentors• Co-train Practice• LPAs conduct solo sessions• Review and evaluation by mentorsWhat is our model?Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedLPAs’ InvolvementThe RoadmapOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedeLearn Course: LIB001 Library Research SkillsOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedWorkshops: Preparing Freshmen for Online LearningOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedCOVID-19 Catalyst for Change  Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedDigital TransformationThe use of technology to radically improve performance or reach of enterprises.Westerman, G., Bonnet, D., & McAffee, A. (2014, July). The nine elements of digital transformation.MIT Sloan Management Review.Our Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedLibraries are connectorsOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedRadically Improve Performance or Reach of Libraries • Connection between users and information– Digital literacy / algorithmic literacy– Electronic resources through multiple access points– Inside-out collections• Connection between research and society– Open science (open access, open data)– Collaborative networks• Connection between library staff and work– Professional development and upskilling– Processes and workflowsOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedWhat’s Missing? Your Voice“What is missing from the face-to-face experience and can this be replicated in the digital environment?”Share your thoughts in the ChatOur Passion, Our Commitment, Your AdvantageSMU Classification: RestrictedThank You & Questions

Turning the COVID-19 pandemic into opportunities for digital transformation: Sharing the Singapore Management University Libraries experience

https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1173&amp;context=library_research

Turning the COVID-19 pandemic into opportunities for digital transformation: Sharing the Singapore Management University Libraries experience

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Institutional Knowledge at Singapore Management University