A general model of the management science implementation
process is presented based on the results of more than ten years
of implementation research. A multiple-equation representation
of that model is developed for one important class of implementation,
the two-stage implementation, in which it is necessary
to gain both user and management acceptance of the system being
implemented. The postulated model represents an advance in at
least three ways: (a) it integrates previous findings; (b) it
generalizes across settings; and (c) it is testable as a whole.Information Systems Working Papers Serie
