A Study on the Effectiveness of Warehouse Management Systems in Humanitarian Organizations (A Case Study of Myanmar Red Cross Society) (Kyi Thar Aung Chaint, 2025)

Abstract

This study looks at how well Warehouse Management Systems (WMS) work in humanitarian organizations, with a focus on the Myanmar Red Cross Society (MRCS). It examines important areas such as how accurate the inventory is, how fast relief items are processed, how visible the stock is, how well systems work together, and how satisfied the beneficiaries are. The study also looks at the challenges of using WMS. Information was collected from 124 MRCS staff and volunteers. The findings show that MRCS has a good understanding of basic warehouse practices and responds well during disasters. However, there are still problems. These include weak infrastructure, uneven staff training, not enough staff, lack of digital systems, limited access to real-time data, and differences between regions. Coordination problems and strict donor rules also reduce efficiency. The main warehouse in the headquarters is well-equipped, but the regional warehouses lack resources. To improve MRCS’s warehouse performance, the study suggests better use of digital tools, more staff training, stronger leadership, better teamwork, and more flexible support from donors