Transparent and open governance : web content analysis of metropolitan infrastructure development and investments information at local level – a comparative study of four metropolitan cities of South Africa and India

Abstract

The efficient municipal service delivery, expectations and perceptions of citizens are one of the important issues which are central to any municipality across various parts of the world. Among these issues, the transparency and accountability, management of funds for local development attracts special interest among citizens, organization, NGOs, and other stakeholders involved in the development process. The vicious cycle of financial constraints and poor service delivery often results into diversion of funds from earmarked development areas to the areas demanding priority attention. These issues still remain unaddressed and hidden in the absence of appropriate transparent and open government accessibility at internal as well as external levels within the municipal context. The paper highlights key findings from selected metropolitan cities of South Africa and India by doing exploratory comparative analysis about to what extent are the municipal websites addressing the issues of transparent and open governance. The assessment of municipal websites is focused on the issues of access to information on development funds and projects at local level to citizens and other stakeholders. The web content analysis on selected cities provide a background for discussion on the areas of concern to address the key gaps and initiatives for enabling transparent and open governance through municipal websites