In a Make-to-Order system, products are only manufactured when orders are placed. As this may lead to overly long delivery times, a stock of semi-finished products can be installed to reduce production time: the so-called decoupling stock. As performance of the decoupling stock is critical to the overall performance and cost of the production system, we propose and analyse a Markovian model of the decoupling stock. In particular, we focus on a queueing model with two buffers, thereby accounting for both the decoupling stock as well as for possible backlog of orders. By means of numerical examples, we then quantify the impact of production inefficiency on delivery times and overall cost
