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Likelihood of Purchase On-Line: Reliability, Security, and Design

Abstract

Several factors can influence a consumer\u27s likelihood of purchasing on the Web including trust, ease-of-use, and price discounts. This study examines over a dozen different variables that affect the decision to conduct business online. A survey of experienced Web users validated that poor design, security, and reliability tend to decrease a person\u27s willingness to purchase through the Web

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