This study was designed to identify the extent to which technology has impacted
customer satisfaction in the Nigerian banking sector. Data analysis was based on
responses obtained from 120 customers of three Deposit Money Banks within Ogun and
Lagos States of Nigeria. Features of bank service evaluated in the study are time saving,
convenience, crime reduction, reliability, risk reduction, and ease of use. The result
showed significant positive impact of all the above service features on customer
satisfaction, an indication that electronic-based banking has enhanced customer
satisfaction in Nigeria. It is recommended that more service points and user-friendly
customer-oriented financial products be provided to support this initiative
