This article examined Total Quality Management (TQM) practices and organizational performance
using data gathered from Cway Water Group, Lagos to consummate the study. Total quality
management aims at enhancing the quality of products, services and processes in all departments
and sections in an organization. Sometimes improvement in quality gives rise to increased cost. The
paper, therefore, critically examined the extent to which drive for total quality ultimately impinges
on corporate performance. Descriptive research design was adopted. Data were gathered from
respondents using structured questionnaire. A total of 325 respondents were used as sample size for
the study. The data gathered were analyzed using tables and percentages. Three hypotheses were
formulated and tested using SPSS statistical software with regression and correlation analysis. The
test of hypotheses revealed that TQM has significant effect on organizational performance as the P2
Value was found to be less than 0.05 occasioning the rejection of the null hypothesis. The test also
revealed that TQM has positive effect on customer satisfaction. The paper recommended that top
management of organizations should make TQM practices top priority in their operations in the
interest of sustainable performance