The technical management of ICT/Telemedicine Services is one Hospital Manager's crucial problem. The Biomedical Technologies Market has clearly shown that technical support to the user is one of the most critical issues that contribute to guarantee the quality of service in High-Tech applications. Therefore the ICT/Telemedicine Services, which belong to the high innovation area as well, require adequate competencies and human resources in order to provide users with a proper technical support. All these technologies require on the one hand a specialist who normally works remotely (II level support) and on the other hand an ordinary management activity (I level technical support) in order to avoid that medical staff stop their work in the operative env
