This research aimed to describe the service quality of customer service in Petraya
Mitra Jaya Corp. The researcher also wanted to know how the description of
service quality dimension in Petraya Mitra Jaya Corp. This research using
qualitative by using some techniques on original data and the result will be in
written to describe the service quality. Purposive sampling is used to gather the
data, which is choosing the direct respondent who are get involved in the studied.
From the result of the studied, there are five dimensions of service namely:
tangible, reliability, responsiveness, assurance, empathy. The researcher only
focused in describing the service quality of customer service in Petraya Mitra Jaya
Corp.
The researcher give suggestion for Petraya Mitra Jaya Corp to improve the
service quality which is the quickness of service on customers. For improving the
service quality in the part customer service, corporation should give extra TV in
the waiting room to make customers feel more comfortabl
