The quality educational service and learning by competencies of the students of the Productive Technical Centers of the UGEL N. 01, district of Villa el Salvador, Lima, 2019

Abstract

The present investigation called “The quality educational service and the competence learning of the students of the Technical Production Centers of the UGEL N. 01, district of Villa El Salvador, Lima, 2019” had as a general objective, to determine the relationship between the service quality education and competence learning of the students of the CETPROS of the UGEL 01- Villa el Salvador- 2019. The method used was the hypothetical-deductive, the design was non-experimental correlational cross-sectional level. The population was about 200 students; the sample was not probabilistic. To collect the data, a questionnaire on quality education service was applied, which consisted of 21 questions on the Likert scale (Never, Almost Never, Sometimes, Almost Always, Always). In the case of the other variable, the minutes of notes of the teachers of the CETPROS were taken as reference. The investigation concludes that there is evidence to affirm that quality educational service and competence learning are correlated because the Spearman Rho correlation coefficient showed a value of 0,820, which means that if the educational service is excellent, students of CETPROS of UGEL 01 will have an outstanding achievement in competency learning.