Business Excellence And Organizational Commitment In Seasonal Hotels

Abstract

This paper aims to set the critical link between organizational commitment and business excellence in seasonal hotels where the seasonal staffing is the matter in service offerings. Assuming the perceptual difference of permanent and seasonal managers and employees towards their companies, the level of their continuance commitment and perception of their business excellence were sought through a face-to-face questionnaire form at their workplaces. Differences between each group were analysed through t-test, Analysis of Variance, Tukey Honestly Significance Difference test (T-HSD). In order to clarify the link between groups and to create map, correspondence analysis was run. Findings show that business excellence perception makes difference on continuance commitment; permanent staff and managers have higher level of commitment. It can be concluded that managers of seasonal hotels should value and consider the whole workforces and should create business excellence if their goal is to perform better and make difference against their competitors.Organizational commitment, Business excellence, Seasonal hotels, Correspondence Analysis.