Evaluation of the Railway Passangers’Satisfaction and an Application

Abstract

In this study to evaluate the railway passengers’ satisfaction with TCDD (Turkish Government Railways), various survey based analyses have been used. In addition to the theoretical framework and the information about TCDD, a survey has been carried out and presented in this study. Survey questions especially focus on the reasonable aspects of the subjects and the survey used in this article is a f›eld study. Using the survey method, tables, all of which are related to TCDD, have been used in the article and they have been compared with the numerical data. Six hundred questionnaire forms have been handed out to railway passengers. As for as the time and cost is concerned, number of the forms has been kept limited.Turkish Goverment Railways, Satisfaction, Passanger, Customer.