RESURSELE UMANE IN MANAGEMENTUL CALITATII TOTALE

Abstract

Human resources are the most important component of quality management. The total management quality has as an organizational philosophy the Japanese concept of “Kaizen” meaning the continuos improvement. In order to promote the improvement in quality it is necessary to have a general view, requiring understanding skill from managers, team spirit, understanding of change and its implementation in organization, that is continuos leadership.human resources management, quality management