Önsel Ekici, Şule (Dogus Author) -- Çekyay, Bora (Dogus Author) -- Özaydın, Özay (Dogus Author) -- Toktaş Palut, Peral (Dogus Author) -- Conference full title: The 15th International Logistics and Supply Chain Congress (LMSCM), October 19, 2017 through October 20, 2017 in Istanbul, TurkeyIn this study, logistics process improvement of Kapikule Border Crossing, one of the largest customs gates, has been evaluated. It is obvious that, any decrease in trade time is expected to realize positive impact on the logistics competitiveness of a specific country. In order to reduce time across all dimensions of the border process, the improvement of physical infrastructure and the proliferation of procedures are the most important issues that should be focused on. The aim of the study is to improve the Kapikule border crossing by reducing the process time. For this purpose, first, in-depth interviews were conducted with the Kapikule customs gate authorities in order to reveal explicitly the process flows. Subsequently, the current situation at the gate was simulated using the Arena simulation software. Finally, several improvement scenarios were tested to identify the ones that will have the highest impact on reducing the queues and the delays at the border
