This study was undertaken to determine whether an evaluation model employing multiple methods of data collection and analysis might yield more useful information for improving lifelong learning courses than existing models. Major findings included: (1) learning satisfaction appears to be dependent on the instructional environment adults may be most comfortable with and; (2) the confidence gained in using computers, rather than skills acquisition, was the greatest benefit students derived from their participation. Findings from this study suggest the value of mixed methods evaluation designs for generating information that is useful for improving lifelong learning courses. Findings also suggest the need for much more research in this domain of inquiry
