The relevance of satisfaction with coverage for health care utilization: evidence from Catalonia

Abstract

This paper discloses satisfaction with medical coverage as a key determinant factor of heath care utilization in Catalonia (Spain). We use data from the 2002 Catalan Health Interview Survey for exploring its relevance either for the event of the visit or the number of visits. In the two cases we account for endogeneity derived from the availability of duplicate coverage and underreporting bias in health self-reported status. We evidence that those who are more satisfied will take more use of the health care services like it succeeds in other consumer events.consumer satisfaction; health care services utilization; duplicate coverage.