Organised by: Cranfield UniversityThe use models of Industrial Product-Service Systems are based on the idea of offering functionality,
availability or results. This paper proposes a concept for multimodal user support in interaction with condition
monitoring and knowledge generation, whilst taking knowledge protection into consideration. A shared-vision
system connects a less-qualified person with an expert for solving problems collaboratively. The user is
instructed via multimodal user interfaces, which require data related to the service design, construction
model as well as the current machine condition. Such data is acquired by a process accompanying
information system, which deliver information relevant to the required service from sensors.Mori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transitio
