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Mason, Simon Duncan

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Durham e-Theses

(2) Loan assistance will be available in appropriate cases towards financing new hotels and extensions and improvements to existing hotels' HDIS, 1968, p.5 The rates

0' In spite of the Equal Pay

1 How is the hotel trade identified? 1.1 What is a hotel? A hotel is identified in the Concise Oxford Dictionary (1976) as a, 'House for accommodation of travellers

1.3 'Open

1.4 'Open Sexual Liasons' Quinn

1980 Brewing 54,800 67 6731 73 Hotels 18,000 22 1912 22 Lorirners 8850 363 Total' 81,700 8709

1981 Brewing 66,800 78 7925 84 Hotels 19,200 22 1579 17 Total 86,000 9485

1983 Brewing 80,700 74 8377 69 Hotels 28,100 26 3777 31 Total 108,800 12,072

1984 Brewing 71,900 57 7580 58 Hotels 32,200 25 5164 40 Total 126,800 13,029

1985 Total 16,500 1986 Total 21,000 1. The totals do not add up because other divisions have been excluded Source: Vaux Breweries Plc. Annual Reports

2 Hierarchy and Status between Departments and Jobs j. 1 Departmental profitability; Order is established? With reference to Table 21 one can ascertain that the major revenue earning

2. Actual figures for full-time and part-time workers were not presented in the 1971 Census: however full-time was taken to be 40+ hours per week, and part-time less than 40 working hours per week.

2.2.1 Observer-as-Participant The influence of the work of Roy on my own fieldwork is

2.4 Registration, Grading and Classification of Hotels One of the major problems with any kind of scheme is the relationship between

274However what is more important

3. Figure represents that part of the SIC Group 66 (Hotels and Catering) which is employed in SIC Economic Activities 6650 and 6670 combined Source: 1971 Census: Economic Activity, Part 2; 1981 Census: Economic Activity.

3. The SIC 1968 Minimum Listing Heading 884 represents the SIC 1980 Economic Activities 6650 & 6670 combined.

3.3 Getting on the inside 25•

3.4 Personal behaviour 'It is my feeling that if major hindrances to a durable and productive field-study relationship with southern union people are to be encountered,

328Beardsworth, A., A. Bryman, J. Ford and T. Keil, 1982, 'Employers' Strategies in relation to their demand for Labour: A Sociological contribution', Industrial Relations Journal, Volume 13, Number 4, pp.44-55.

32The process was a gradual one. According to Ruffs Hotel guide in 1902 there

330Chadwick-Jones, J., 1967, 'Shift Working: Physiological Effects and Social Behaviour', British Journal of Industrial Relations, Volume 5, Number 2, pp.237-243.

331Davis, L.E. and J.C. Taylor (Eds.), 1979, Design of Jobs, 2nd Edition, California, Goodyear Publishing Company.

332Erikson, K.T., 1967, 'A Comment on Disguised Observation in Sociology', Social Problems, Volume 14, pp.366-373.

336Gough, I., 1972, 'Marx's theory of Productive and Unproductive Labour', New Left Review, Number 76, pp.47-72.

337Hearn, J. and W. Parkin, 1987, 'Sex' at 'Work': The Power and Paradox of Organisation Sexuality, Brighton, Wheatsheaf Books.

340Johnson, K., 1983, 'Fringe Benefits - The Views of Employers', Hospitality, Number 40, pp.13-21.

341Logue, C., 1980, 'True stories', Private Eye, London, Pressdram Ltd., June 6th, p.12.

342Matthews, T., 1980, 'The shape of things to come', Tourism in England, January, pp.4-7.

344Penn, R.D., 1983, 'Theories of Skill and Class Structure', The Sociological Review, Volume 31, Number 1, pp.22-39.

345Sedley, A. and M. Benn, 1982, Sexual Harassment at Work, London, National Council for Civil Liberties.

346Touraine, A., 1974. The Post-Industrial Society; Tomorrow's Social History: Classes, Conflicts and Culture in the Programmed Society, Trans. L.F.X. Mayhen, London, Wildwood House.

4 The &quot;Front&quot; of Service The concept of the &quot;front&quot;

41Table 4a The Top 50 Hotel Companies in the UK in 1985 - Part 2 Hotel chain UK Rank Rooms Hotels Ownership Berni Inns 26 1000 27 Grand Metropolitan Gleneagles 27 999 4

5 Restructuring Services for a Profit In the first section it was shown that the relationship between profit and service is central

6 Division of Space and Conflicting

7 Worlds Apart? - The Case for Proletarianization. There are a number of paradoxes in the above treatment of prescribed gender role stereotyping. The first, is that clerical work is associated with women even though it was earlier

7889 75 Hotels 23,400 24 2617 25 Total 99,200 10,530

According to Handy (1984) &quot;Services&quot; is the new employment sector

According to the Annual Report for the Transworld Corporation in 1985, Hilton International accounted for 32% of of Transworld's revenues of $2.1 billion, 41% of its operating income of $168 million and 32% of its assets of $1.3 billion.

All Areas 13,644 519 6385 1831 2863 2626 1770 North America 3330 1825 555 490 592 423

All Areas 13,772 673 5873 1592 3222 2926 1751 North America 2831 1407 342 523 565 337

All Areas 14,483 556 6663 1950 3009 2898 1912 North America 3797 2149 677 315 660 473

All Areas 4614.2 2051.6 375.3 1090.6 705.9 766.0 North America 1271.1 682.4 145.9 276.2 177.6 134.9 European Community 1095.5 375.1 104.6' 276.3 149.2 294.9 Other Western Europe 467.6 166.9 66.8 146.7 53.0 101.0

All Areas 5404.5 2191.0 502.0 1516.7 814.6 882.3 North America 1456.6 747.0 168.5 373.4 196.4 137.7 European Community 1584.5 542.5 171.1' 437.3 213.1 389.8 Other Western Europe 489.3 163.7 70.5 183.5 58.5 83.6

All Areas 5450.6 2378.8 460.9 1288.3 851.7 931.8 North America 1708.7 932.9 218.5 361.4 240.7 173.7 European Community 1246.9 419.4 121.5' 330.1 171.5 325.9 Other Western Europe 584.1 193.4 68.6 178.0 66.9 145.8

American Hotel & Motel Association, 1983, The State of Technology in the Lodging Industry,.., an update of a Multi-Billion Dollar Market..., New York, All & MA.

American Hotel & Motel Management Association , 1984, 'In-Room Computer is big hit with Guests', Hotel and Motel Management, June.

Amsden, A.H., (Ed.), 1980, The Economics of Women and Work, Harmondsworth, Penguin.

Another aspect of &quot;service&quot; is

Anthias, F., 1980, 'Women and the Reserve Army of Labour: A Critique of Veronica Beechey', Capital and Class, 10, pp.50-63.

APEX, 1985, Job Design and New Technology, London, APEX.

Ardener, E., 1975 a, 'Belief and the Problems of Women', in, S. Ardener (Ed.), Perceiving Women, London, Mallaby Press.

Ardener, E., 1975 b, 'The &quot;Problem&quot; Revisited', in, S. Ardener, (Ed.), Perceiving Women, London, Mallaby Press.

Ardener, S. (Ed.), 1975, Perceiving Women, London, Mallaby Press.

Ardener, S. (Ed.), 1978, Defining Females: The Nature of Women in Society, London, Croom Helm.

Ardener, S. (Ed.), 1981, Women and Space: Ground Rules and Social Maps for Women, London, Croom Helm.

Aronowitz, S., 1978, 'Marx, Braverman and the logic of Capital', Insurgent Sociologist, Volume 8, Numbers 2 & 3, pp.126-146.

As a percentage of revenue HI's operating income of $69 million had increased from a margin of 9.3% in 1984 to 10.6% in 1985: and this had contributed to

As the Personnel Manager stated to me in a letter, 'So far as a pay

At the head office of Swallow Hotels all the executive and administrative functions are based. These are Accounting, Marketing, Purchasing, Personnel, Training, Auditing, Surveying and Stocktaking along with Central Reservations, Conference

At the Swallow Hotel in Carlisle Ms Frith, the General Assistant, disliked the precocious attitude of the Trainee Reception Manager who had done a Higher National Diploma at a polytechnic. However

Atkins, H., 1981, The Receptionist, London, Edward Arnold. Avialiota, M., undated, Innovation and Change in the Hotel and Catering Industry, HCITB Research Report.

Bain, G.S., and F. Elsheikh, 1976, Union Growth and the Business Cycle: An Economic Analysis, Oxford, Basil Blackwell.

Baldamus, W., 1961, Efficiency and Effort: An Analysis of Industrial Administration, London, Tavistock Publications.

Baran, P.A. and P.M. Sweezy, 1968, Monopoly Capital: An Essay on the American Economic and Social Order, Harmondsworth, (Monthly Review Press) Penguin.

Batstone, E. et al. 1978, The Social Organization of Strikes, Oxford, Basil Blackwell.

Beach, S.T., 1976, 'The little Neddy for Hotels and Catering', HCIMA Review, Volume 1, Part 2, pp.248-259.

Beavis, J.R.S. and S. Medlik, 1978, A Manual of Hotel Reception, 2nd Edition, London, Heinemann.

Beavis, J.R.S., 1979, Consultative Committee on Registration of Tourist Accommodation, London, BTA.

Becker, H.S. and B. Geer, 1957, 'Participant Observation and Interviewing: A Comparison', Human Organization, Volume 16, Autumn, pp.28-32.

Becker, H.S., 1958, 'Problems of Inference and Proof in Participant Observation', American Sociological Review, Volume 23, Number 6, pp.652-660.

Becker, H.S., 1963, Outsiders: Studies in the Sociology of Deviance, Glencoe, Free Press.

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Best Western 8000 170 2 have displaced the top ranking groups Inter 103 4 despite they being classed as ad hoc in Prestige 1800 22 the HCRC's research.

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Boguslaw, R., 1965, The New Utopians: A Study of System Design and Social Change, Englewood Cliffs, Prentice-Hall.

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both incidents, the one above

Bottomore, T.B., 1985, Theories of Modern Capitalism, (Number 17; Controversies in Socioligy Series), London, Allen and Unwin.

Bradney, P., 1957, 'The Joking Relationship in Industry', Human Relations, Volume 10, pp.l'79-187.

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Brown, R.L., 1979, 'Smile, please!: Facilities improving, Hospitality deteriorating', Hospitality, February, pp.7-9.

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Technology and change in the hotel industry : the case of the hotel receptionist.

Mason, S.D

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Technology and change in the hotel industry  The case of the hotel receptionist

Technology and change in the hotel industry : the case of the hotel receptionist.

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