Building Management Systems (BMS) are widely adopted in modern buildings around the world in order to
provide high-quality building services, and reduce the running cost of the building. However, most BMS are
functionality-oriented and do not consider user personalization. The aim of this research is to capture and
represent building management rules using organizational semiotics methods. We implement Semantic
Analysis, which determines semantic units in building management and their relationship patterns of
behaviour, and Norm Analysis, which extracts and specifies the norms that establish how and when these
management actions occur. Finally, we propose a multi-agent framework for norm based building
management. This framework contributes to the design domain of intelligent building management system
by defining a set of behaviour patterns, and the norms that govern the real-time behaviour in a building
