Commitment and competence in solving work performance problems

Abstract

In this article, three authors from Nijenrode University and one from the Hotelschool at The Hague, bridge the gap between theory and practice in solving problems of employees' work performance. They explain that an integration of a conceptual framework in this field with a problem-orientated approach will allow management to take better decisions. The authors list critical questions to be asked, in this problem-solving process. They also argue that competence and commitment should be added to existing variables affecting work performance.