Rural E-seva, an administrative initiative in West Godavari district, is an example of how to
operationalize an ICT project using available funds, by involving multiple stakeholders,
including development of localized software with the help of students to minimize budgetary
constraints. Currently, the project appears to be financially sustainable thanks to payments and
non e-governance services. But the sustainability of e-governance in the long run is uncertain
and dependent on the enthusiasm of the District Collector. The study indicates that the
enthusiasm and support of government officials is vital for the success of e-governance and some
degree of reorganization, along with the digitization of the system, is helpful in sustaining egovernance.
The study also suggests that the development and financial sustainability of the
kiosk reflects the socio-economic conditions of the beneficiaries and the services being offered
in the kiosk. Offering more services demanded by citizens (mostly payments), along with other
e-governance services, can bring the citizens to the kiosk on a regular basis
