Understanding and Improving Patient Arrival Rates at an Urban Ambulatory Medicine Resident Clinic

Abstract

AIMS: To improve the arrival rate of patients at the Jefferson Hospital Ambulatory Practice (JHAP) by 10% over a 10-month period from July-April 2016 using a combination of additional reminder calls and targeted summaries from physicians.https://jdc.jefferson.edu/patientsafetyposters/1011/thumbnail.jp