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Interpersonal Techniques Boost your Hospitality Batting Average
Authors
Gary S. Dessler
Publication date
1 January 1983
Publisher
FIU Digital Commons
Abstract
The ability to listen and comprehend the intrinsic meaning behind the words people are saying is an important skill for those in the hospitality industry. The author provides some prescriptions for winning friends and influencing people.
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Last time updated on 08/11/2016