Evaluation of the quality of logistic process of industrial enterprise with modified method of generalized parameter. Part I

Abstract

The implementation of process-oriented management is essential challenge for most enterprises in the world. It requires from organization to define processes and establish a system of evaluation of the quality of processes including criterion, measures and method of evaluation. Unfortunately, for most processes, especially auxiliary ones, there is lack of theoretical solution to these issues, especially there is no method for quality evaluation. In the paper, use of a modified method of generalized parameter for evaluation of the quality of logistic process is proposed. Different aspects of implementation of the method in industrial enterprise was pointed and the main advantages and disadvantages of it was shown.method, logistic process, quality, management