The huge advances in transportation and communications that took place in the last quarter of the 20th century had great effects on the management policies and strategies of service enterprises. Total Quality Management (TQM) is a modern, effective management method that emerged as an alternative to classical management attitudes and practices that continue to transform business practices. In TQM, consideration of the expectations of internal and external users is the basis of management procedures, as are the aims of having informed and responsible employees and using teamwork to constantly improve the quality of all procedures. This study discusses the importance of Total Quality Management for university libraries as service enterprises, the reasons for their implementation of TQM, and finally the applicability of the EFQM Excellence Model in university libraries
