Come learn tips and tricks for delivering top notch technical support for eBooks. Library staff are the front line technical support for a growing number of patrons with diverse technical abilities wanting to access eBooks. We’ll share VPL’s unique team approach and innovative techniques for delivering technical support for your eBook collection. In this session, participants will learn:
How to apply reference interview skills to technical support.
How to create effective tools to use with patrons, including templates and on-the-spot screencasts.
How to build an effective ebook-support team in your reference departmen
