INCREASING SERVICES QUALITY THROUGH ENVIRONMENTAL PERFORMANCE MANAGEMENT

Abstract

The qualitative dimension of the service companies’ activities also refers totheir impact over the environment. This aspect is meant to contribute to a sustainableeconomic growth, based on high economic performances, but also on obeying theenvironment protection and preservation requirements. Offering services in harmonywith the sustainable development principles requires the companies to be concerned withmonitoring and controlling the impact of their activities over the environment byadopting an adequate system of eco-management. Through a comparative approach, the article underlines the characteristics of twoof the most used environmental management systems, promoted by the European Union’slegislation, ISO 14001 and EMAS, which must be adopted by the service companies inRomania in order to be compatible with the environmental acquis’ regulations.environmental performance, services quality ,sustainable development