EVALUATION OF MUNICIPAL SERVICES IN SELECTED WARDS OF DHAKA CITY CORPORATION: CITIZEN’S PERSPECTIVE

Abstract

Dhaka city is the home of more than five million and is one of the most densely populated cities of the world. Dhaka City Corporation is responsible for providing various services to its citizen with its limited resources. ‘Citizen Report Card’ is one of the new methods to measure the performance of civic services provided by urban government. This study used this method to measure the performance of waste management, mosquito control and certification service offered by Dhaka City Corporation in some selected wards of Dhaka City. The performance of each of these services is ranked using The Urban Governance Indicator value. The study concluded that citizen of Dhaka ranked the waste management and certification service as fair while mosquito control service was identified as poor. The paper ended with a discussion on possible improvement of quality of services.Dhaka City Corporation, Citizen Report Card, Municipal Services, The Urban Governance Initiative Index (TUGI).