Comet 29P/Schwassmann-Wachmann is a periodic comet, also classified as a Centaur, orbiting on a nearly circular orbit at 6 au from the Sun. It is well known for its permanent activity driven by CO outgassing, and its episodic outbursts. Comet 29P was observed in 2010--2011 with the Herschel space observatory. Observations of water and ammonia were performed with the Heterodyne Instrument for the Far-Infrared (HIFI). One set of measurements was obtained two days after a major outburst (16 Apr. 2010). Images of the dust coma at 70 and 160 μ m were obtained using the Photodetector Array Camera and Spectrometer (PACS). To support these observations, observations of CO and HCN were undertaken at the 30-m telescope of the Institut de radioastronomie millimétrique (IRAM). We present an overview of this set of observations. H_2O and CO are detected. We also obtain the first detection of HCN in this distant comet. Relative abundances are similar to those measured in the coma of comet C/1995 O1 (Hale-Bopp) when at r_h = 6 au from the Sun, but strongly differ from coma compositions at r_h = 1 au. The line profiles show evidence that both H_2O, HCN are released from long-lived icy grains. Detailed modeling of water production from icy-grain suggests continuous release of icy grains from the nucleus. The thermal emission from the nucleus is detected in the PACS 70 μ m images. The thermal emission from dust grains is analyzed with a thermal model of dust emission, which takes into account the dust size distribution. Both the size index and the dust production rate are measured