Organizations require mechanisms to efficiently
distribute knowledge such as news releases, seminar
announcements, and memos. While the machinery for
information storage, manipulation. and retrieval exists,
research dealing directly with knowledge distribution in
an organizational context is scarce. In this paper, we
address this need by first examining the pros and cons of
the conventional "mailing lists" approach and then
proposing new workflow mechanisms that improve the
efficiency and effectiveness of knowledge distribution.
The main contributions of this study include: (I) a
workflow perspective on organizational knowledge
distribution. (2) workflow analysis of two new knowledge
distribution methods based on dynamic mailing lists and
profile matching, respectively, and (3) a new way of
matching knowledge supply and demand that extends
existing information filtering algorithms.Information Systems Working Papers Serie