this writing is aimed at discussing the issues about the important role of needs analysis in relation to
the development of ESP training program materials. The ESP materials will be prepared for those people who
are working at the international Hotels and Restaurants. Before deciding the ESP learning needs for target
situation, the important question may be asked is that “What the knowledge and abilities will the learners require
in order to be able to perform in the target situation” (Hutchinson, 1987). To answer this question appropriately
it is essential to know why the language is needed and how the learners will use the language. The main theory
underlies this writing is English for Special Purposes (ESP). The reason for choosing this theory is that the
hotel’s employees need specific English to study rather than general one. The approach, method, and techniques
used depend entirely on what the learners need to use the language for. In this case, the communicative approach
in language teaching is really needed by the learners in order to develop their communicative competence.
The role of needs analysis is very important to be taken into consideration before designing ESP training
program syllabus, but other factors called frame factors analysis are also very important. These factors will
determine the success of the training program. The importance use of jargon in ESP must also be taken into
consideration. The results from needs analysis will tell us why the learners need to learn English. Besides, the
ESP teachers need to find out the threshold level of the target learners by gathering the information in order to
know from where the lesson must be started and how it will be taught. And more importantly we need to know
who they are going to use the language with in real life situation
