This study investigates the relationship between system success as
operationalized by user information satisfaction (UIS) and various
economic measures of firm performance. The findings indicate a
significant positive but complex relationship between firm
performance and UIS. In particular, we found that it is
inappropriate to aggregate UIS scores across individuals within a
firm. The CEO, Controller, and Production Manager within a firm
tended to have quite different UIS scores, resulting in low interrater
reliabilities. We also found, that the association between
a respondent's UIS score and the measures of firm performance
depended heavily on the position of the respondent and the
particular performance measure employed.Information Systems Working Papers Serie