We consider the Poisson equation (I−P)u=g, where
P is the transition matrix of a Quasi-Birth-and-Death (QBD) process with
infinitely many levels, g is a given infinite dimensional vector and u is the unknown. Our main result is to provide the general solution of this
equation. To this purpose we use the block tridiagonal and block Toeplitz
structure of the matrix P to obtain a set of matrix difference equations,
which are solved by constructing suitable resolvent triples