Quality and it's Role in Growth of Bosnian and Herzegovinian Economy

Abstract

Nowadays in an extremely competitive environment one of the most important issues is efficient management of total business processes which as a result should lead to achieving better financial and development goals and fulfilling customer’s wishes. Efficient management turns to be quality management which includes different methods and techniques. Achieving expected quality of the products and services, as well as total business processes in all aspects, is the only way of surviving in this competitive environment. Framework for the quality implementation in the company is postulates of the different quality concept, such as TQM, Kaizen or Six Sigma. ISO and other certificates are assurance of the product quality. On the other hand, it can be very effective means for entering foreign markets. Due to importance of mentioned concepts and importance of obtaining certificates, this paper is focused on the methodology of the quality management as well as on experiences from real sector and research results. Main aim of research is to determine practical assumptions for efficient quality management and its role in a growth of economy.total business processes, TQM, Kaizen, Six Sigma, ISO, growth of economy