Citizen Adoptation of E-government Based on TAM and TPB Models

Abstract

The increasing use of the Internet has enabled government to promote online initiatives to connect government to citizens. Indeed, the provision of public e-services may be understood as an improvement in the public function of the Administration. However, e-government initiatives are sometimes fruitless since citizens do not accept them. To move on this topic, the objective of this work is to propose a model based on TAM and TPB theories to better understand e-government adoption. In addition, we also integrate trust in the proposed model since this variable has an especial relevance in e-transactions. Finally, we propose some recommendations for the management of e-government initiatives.E-Government adoption; TAM; TPB; Trust; G2C relationship