NHS Direct, the new 24 hour telephone advice line
staffed by nurses, was established to “provide easier
and faster information for people about health, illness
and the NHS so that they are better able to care for
themselves and their families.” In March 1998, three
first wave sites started in Lancashire, Milton Keynes,
and Northumbria. As part of an extensive evaluation of
this new service, we surveyed callers to determine how
helpful they found the advice offered
