The proliferation of passengers’ informal means of transportation has become a nationwide problem, independent of the size, socioeconomic characteristics or geographical location of cities. Giving in to strong pressures, most cities that previously had some kind of informal means of transportation, started to regulate and legalize that type of activity, which has been run by individual owners organized into cooperatives. Generally speaking, the informal transportation services have high popular acceptance, however, the competition with bus operating companies and conflicts with governmental authorities make these transportation operators seek higher sustainability to the services they offer. Thus, this study sought a methodology for creating an administrative model, in which the urban transport cooperatives may consolidate themselves, seek larger control and performance on the quality of the services rendered to users, in addition to maintaining a satisfactory economical-financial balance for the cooperated operators and thus, improve their image towards the managing agency.Institute of Transport and Logistics Studies. Faculty of Economics and Business. The University of Sydne
