Poor ride experience in principle leads to lower attractiveness of the public transportation system. How big is the divers’ role for bus and rail passengers’ perceived comfort and how much are they affected by various misbehaviors? Interviews showed that heavy braking and cornering forces, jerks as well as uneven speed affect passengers' comfort experience. QC 20160219Samband mellan körstil och åkkomfort, förbättringspotentialen inom kollektivtrafike