This issue of Verite Update announces a new partnership with Clear Voice hotline service, an independent social enterprise that offer workers a mechanism through which to express grievances, reveal mistreatment, and talk about conditions with an independent third party. It reaches workers in Latin America, Taiwan, and China

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This issue of Verite Update announces a new partnership with Clear Voice hotline service, an independent social enterprise that offer workers a mechanism through which to express grievances, reveal mistreatment, and talk about conditions with an independent third party. It reaches workers in Latin America, Taiwan, and China.Verite_Update_Clear_Voice.pdf: 33 downloads, before Oct. 1, 2020

eCommons (Cornell Univ.)

Verité Update, vol.2: Clear Voice

DigitalCommons@ILR

  
Monday, November 09, 2009  
Home
Verité Update: Volume 2 
 
Did you know? 
 
 
In Brunei, Workers suffering unfair and unsafe working conditions say they "have no one to turn
to," that "none of our concerns are even considered," and that "the problem is management 
itself."  
Verité has found workers in Mexico and China who have been sexually and verbally abused or 
fired for complaining about the way they are treated in the factory.  
Verité found that workers were denied drinking water in a factory in Vietnam.  
Verité is solving hidden workplace abuses by providing Clear Voice hotline services for workers
who have nowhere to turn.  
The Problem.  Many workers around the world - disproportionately young women and migrant 
laborers - have no one to turn to when they encounter dangerous working conditions, when their 
passports are withheld by employers so they can't return home, when their wages are underpaid, or 
when they are harassed or abused by supervisors. Even when companies attempt to investigate their 
supply chains, too often workers are intimidated, coached, or kept away from 'social auditors' sent to 
assess conditions. The result is that companies are unaware of workers' real problems and therefore, 
less able to address them. 
The Solution.  Verité is using technology in an innovative way to ensure workers have a voice. 
Through a new partnership with Clear Voice hotline service, an independent social enterprise, workers 
now have a mechanism through which to express grievances, reveal mistreatment, and talk about 
conditions with an independent third party. Workers use SMS text email and mobile phone calls to 
report workplace grievances to Clear Voice case workers. Case workers log grievances, conduct 
detailed interviews with the workers, and relay the nature of the problems to factory management and,
in some cases, the multinational buyer of goods from that factory. The information collected is used 
to inform trainings for factory management, to monitor the progress made in addressing workplace 
issues, and to create effective and sustainable solutions. To close the loop, factories report back to 
Clear Voice once the problem has been resolved. 
Clear Voice was launched in Latin America and China in 2007. Verité's partnership covering Taiwan 
began in 2008. At the 2008 Clinton Global Initiative, Verité committed to aggressively expand with 
Clear Voice to the Philippines, Malaysia, Thailand, and South Korea within five years. During our first 
phase we have helped resolve a wide range of workers' complaints, from underpayment of wages to 
sexual harassment. 
Verité has been giving voice to workers since our inception in 1996. Technology offers the chance to 
magnify our capacity and our impact. 
For more information visit http://www.clearvoicehotline.net/
 
To maintain our independence and 
increase our global impact, Verité 
is seeking financial partners, from 
foundations and individuals to 
invest in improving workplace 
conditions and practices 
worldwide. Your gift can do 
wonders. Please click here for 
more information. 
 
Verité and CREA Release Social 
Auditor Standards
After more than a year of research, 
public consultation and dialogue, 
Verité and CREA are releasing the...  
Combating Global Challenges: 
Dispatches from the 2009 Clinton 
Global Initiative
An ebullient love ­fest of corporations, 
philanthropists, ( “rich guys" according 
to Ted Turner),...  
President Clinton Announces Verité 
and ASSET’s Commitment to 
Address Human Trafficking and 
Forced Labor at Clinton Global 
Initiative
Verité, the global NGO, together with 
the Alliance to Stop Slavery and End 
Trafficking (ASSET), announced...  
HOME  SERVICES  INITIATIVES  REPORTS  EVENTS  SUPPORT US 
ABOUT US 
  Verité       44 Belchertown Road, Amherst, MA USA 01002
  Tel: +413.253.9227     Fax: +413.256.8960     Email: verite@verite.org
  HOME  |  SERVICES  |  INITIATIVES  |  REPORTS  | EVENTS  | SUPPORT US  |  ABOUT US
   
  Verite ©2009. All Rights Reserved
  
Monday, November 09, 2009  
Home
Verité Update: Volume 2 
 
Did you know? 
 
 
In Brunei, Workers suffering unfair and unsafe working conditions say they "have no one to turn
to," that "none of our concerns are even considered," and that "the problem is management 
itself."  
Verité has found workers in Mexico and China who have been sexually and verbally abused or 
fired for complaining about the way they are treated in the factory.  
Verité found that workers were denied drinking water in a factory in Vietnam.  
Verité is solving hidden workplace abuses by providing Clear Voice hotline services for workers
who have nowhere to turn.  
The Problem.  Many workers around the world - disproportionately young women and migrant 
laborers - have no one to turn to when they encounter dangerous working conditions, when their 
passports are withheld by employers so they can't return home, when their wages are underpaid, or 
when they are harassed or abused by supervisors. Even when companies attempt to investigate their 
supply chains, too often workers are intimidated, coached, or kept away from 'social auditors' sent to 
assess conditions. The result is that companies are unaware of workers' real problems and therefore, 
less able to address them. 
The Solution.  Verité is using technology in an innovative way to ensure workers have a voice. 
Through a new partnership with Clear Voice hotline service, an independent social enterprise, workers 
now have a mechanism through which to express grievances, reveal mistreatment, and talk about 
conditions with an independent third party. Workers use SMS text email and mobile phone calls to 
report workplace grievances to Clear Voice case workers. Case workers log grievances, conduct 
detailed interviews with the workers, and relay the nature of the problems to factory management and,
in some cases, the multinational buyer of goods from that factory. The information collected is used 
to inform trainings for factory management, to monitor the progress made in addressing workplace 
issues, and to create effective and sustainable solutions. To close the loop, factories report back to 
Clear Voice once the problem has been resolved. 
Clear Voice was launched in Latin America and China in 2007. Verité's partnership covering Taiwan 
began in 2008. At the 2008 Clinton Global Initiative, Verité committed to aggressively expand with 
Clear Voice to the Philippines, Malaysia, Thailand, and South Korea within five years. During our first 
phase we have helped resolve a wide range of workers' complaints, from underpayment of wages to 
sexual harassment. 
Verité has been giving voice to workers since our inception in 1996. Technology offers the chance to 
magnify our capacity and our impact. 
For more information visit http://www.clearvoicehotline.net/
 
To maintain our independence and 
increase our global impact, Verité 
is seeking financial partners, from 
foundations and individuals to 
invest in improving workplace 
conditions and practices 
worldwide. Your gift can do 
wonders. Please click here for 
more information. 
 
Verité and CREA Release Social 
Auditor Standards
After more than a year of research, 
public consultation and dialogue, 
Verité and CREA are releasing the...  
Combating Global Challenges: 
Dispatches from the 2009 Clinton 
Global Initiative
An ebullient love ­fest of corporations, 
philanthropists, ( “rich guys" according 
to Ted Turner),...  
President Clinton Announces Verité 
and ASSET’s Commitment to 
Address Human Trafficking and 
Forced Labor at Clinton Global 
Initiative
Verité, the global NGO, together with 
the Alliance to Stop Slavery and End 
Trafficking (ASSET), announced...  
HOME  SERVICES  INITIATIVES  REPORTS  EVENTS  SUPPORT US 
ABOUT US 
  Verité       44 Belchertown Road, Amherst, MA USA 01002
  Tel: +413.253.9227     Fax: +413.256.8960     Email: verite@verite.org
  HOME  |  SERVICES  |  INITIATIVES  |  REPORTS  | EVENTS  | SUPPORT US  |  ABOUT US
   
  Verite ©2009. All Rights Reserved


https://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?article=1285&amp;context=globaldocs

Verité Update, vol.2: Clear Voice

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