Management innovation — that is, the implementation of new management
practices, processes and structures that represent a significant
departure from current norms — has over time dramatically transformed the
way many functions and activities work in organizations. Many of the practices,
processes and structures that we see in modern business organizations
were developed during the last 150 years by the creative efforts of management
innovators. Those innovators have included well-known names like
Alfred P. Sloan and Frederick Taylor, as well as numerous other unheralded
individuals and small groups of people who all sought to improve the internal
workings of organizations by trying something new