Marketing is an applied science that tries to explain and influence how firms and
consumers actually behave in markets. Marketing models are usually applications of
economic theories. These theories are general and produce precise predictions, but they
rely on strong assumptions of rationality of consumers and firms. Theories based on
rationality limits could prove similarly general and precise, while grounding theories in
psychological plausibility and explaining facts which are puzzles for the standard
approach.
Behavioral economics explores the implications of limits of rationality. The goal is to
make economic theories more plausible while maintaining formal power and accurate
prediction of field data. This review focuses selectively on six types of models used in
behavioral economics that can be applied to marketing.
Three of the models generalize consumer preference to allow (1) sensitivity to reference
points (and loss-aversion); (2) social preferences toward outcomes of others; and (3)
preference for instant gratification (quasi-hyperbolic discounting). The three models are
applied to industrial channel bargaining, salesforce compensation, and pricing of virtuous
goods such as gym memberships. The other three models generalize the concept of gametheoretic
equilibrium, allowing decision makers to make mistakes (quantal response
equilibrium), encounter limits on the depth of strategic thinking (cognitive hierarchy),
and equilibrate by learning from feedback (self-tuning EWA). These are applied to
marketing strategy problems involving differentiated products, competitive entry into
large and small markets, and low-price guarantees.
The main goal of this selected review is to encourage marketing researchers of all kinds
to apply these tools to marketing. Understanding the models and applying them is a
technical challenge for marketing modelers, which also requires thoughtful input from
psychologists studying details of consumer behavior. As a result, models like these could
create a common language for modelers who prize formality and psychologists who prize
realism
