Technical communicator\u27s encroachment on public relations: a report from the field

Abstract

A survey was conducted to focus on technical communicators and their roles within organizations. The study utilized public relations encroachment theory and survey research to investigate five research questions relating to technical communication encroachment of public relations. The research found that there may be some encroachment occurring in public relations by technical communicators, but only in two roles: Problem-Solving Process Facilitator and Communication Facilitator. Additionally, the study found that a technical communicator\u27s experience level was linked to encroachment. Less experienced technical communicators were more likely to perceive they encroach on public relations. Gender and education did not play a role in encroachment. Ultimately, the study and findings can be examined further to determine if curricular changes should be made in technical communication programs and also to better define the professional field of technical communication

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