Literature reviews have been and are increasingly being merged with semi-automatic versions of bibliometrics and text analytics to extend library capabilities in the direction of performing informatics. Such extended capabilities allow special libraries to move in the direction of supporting and even performing informatic functions for bioinformatics or medical informatics. Recently a new subfield of informatics, software informatics, has been discussed that opens informatic opportunities for software engineering special libraries. The paper discusses a software engineering library that is using informatic techniques to support characterizations of customer demand landscapes that inform software engineering agenda. Sources analyzed go beyond published periodical literature to include organizational reports like budget justifications and, potentially, use of web harvesting. It is proposed that this use of informatic techniques is part of software informatics and because of the potential impact on how software is developed and used, may be part of software engineering as well
