This report documents the findings of the study on the potential of ICT in supporting the provision of domiciliary
care, with particular attention to the case of immigrant care workers and informal caregivers in Germany. This
country study was launched by JRC-IPTS in 2008 in parallel with two complementary country studies, assessing
the situation in Spain and the UK, with the same focus and objectives. All three studies were prompted by the
findings of a previous exploratory study on the use of ICT by immigrant care workers in Italy.
In Germany, the use of Information Communication Technologies (ICT) for health and social care is playing an
increasingly important role in the context of the demographic changes. As, on the one hand, people are getting
older and the need for care is increasing, and, on the other hand, the number of formal and informal caregivers
is decreasing, technical devices are seen as a possible solution to this dilemma. At the same time, people in
need of care and their relatives have a tendency to informally employ private care assistants, often from migrant
backgrounds, to assist those in need of care in their homes with daily tasks, so as to avoid and postpone their
transferral into institutional care.
This report gives an overview on the situation of domiciliary care in Germany, outlining the current use of ICT in
home care and by domiciliary caregivers. It investigates the opportunities for ICT in home care and identifies
drivers and barriers for the deployment of ICT by caregivers with a particular focus on migrant care assistants.
The research undertaken in this and the other national reports is exploratory in nature. The study employs a
triangulation of methods, comprising desk-based analysis of existing reports and scientific publications; analysis
of information and service web sites; and field work involving direct questioning of experts, service providers,
and a sample of carers and care workers, including immigrants.JRC.DG.J.4-Information Societ