The Future of eGovernment : An Exploration of ICT-driven Models of eGovernment for the EU in 2020

Abstract

This report aims to describe how ICT can enable and shape future models of eGovernment. It summarizes the results of a research project, carried out by TNO and DTI on behalf of IPTS, based on desk research, expert interviews and a scenario-building exercise. It first identifies seven "hotspots" where ICT has a key impact on specific government tasks. It then analyzes these impacts under different possible future scenarios, in order to assess their robustness and the different implications for future models of eGovernment. It finally proposes a new measurement framework suitable for these future models, and outlines the key research challenges and policy options that emerge from this analysis.JRC.J.4-Information Societ