An Empirical Study of User Navigation during Document Triage

Abstract

Περιέχει το πλήρες κείμενοDocument triage is the moment in the information seeking process when the user first decides the relevance of a document to their information need[17]. This paper reports a study of user behaviour during document triage. The study reveals two main findings: first, that there is a small set of common navigational patterns; second, that certain document features strongly influence users’ navigation