A program of renewing the global networks has been initiated in TeliaSonera and as a part of it also the current local network management IT solutions will be replaced with common and modern IT solutions in IT transformation program.
The author of the thesis works in TeliaSonera Broadband Technology Solutions IT organization as an IT owner of the network management systems, so the topic of the thesis is directly related to working environment.
The empiric part of the thesis includes the pre-study of the Common Fault Management project. The project’s deliverable will be the common IT solution which replaces the current local legacy IT solutions. The project set-up specification is created in initiation phase of the project and it is included as an attachment to the thesis. The author has been the project manager for the pre-study phase. The professional project manager will continue from the planning phase to the end of the project.
The work has been done by collecting existing information related to the project and IT transformation from the internal and external stakeholders by interviewing, emailing and exploring the TeliaSonera intranet. The brief inquiry study to IT managers was carried out in December 2013 and the thesis has been written in Spring 2014. The learnings from the Master Programme; change, project and IT service management is applied in the thesis.
The IT transformation project is addressed from the change viewpoint; comprehending both business processes and IT solutions. The objective of the study is to improve the success of the IT transformations by bringing out more of the impacting key success factors of the IT changes
